The quality of your phone line - if it's in poor condition, it won't be as fast.How far you are from the telephone exchange - the further away you are, the slower it'll be.
The average download speeds on our Unlimited product is 10Mb Φ, but the actual speed you'll get is affected by: You can find out more on our Ofcom Speed Code of Practice page. If you signed up before 31st May 2017 then you won't have a Minimum Guaranteed Speed, however we will always do our best to make sure your broadband speed falls within the estimated speed range for your line. You'll be given the opportunity to leave your contract without paying an early termination charge. If we can't get this resolved within a minimum period of 30 days you can discuss the issue with us. We'll try to fix the issue and aim to get your speed above the minimum and, if possible, within your original speed estimate range. If your speed consistently falls below the Minimum Guaranteed Speed you should contact us. Under the Code we aim to make sure you're aware of the estimated broadband speed you should receive and have the opportunity to end your contract without paying an early termination charge, if you don't receive your Minimum Guaranteed Speed. Plusnet is a signatory to Ofcom's Voluntary Speed Code of Practice. You can also run a more detailed speed test at BT Wholesale If the results are slower than the estimate we gave you when you first signed up, have a look at our problem-solving tips. It can be affected by different things, like the website you're on, your Wi-Fi connection, if you're online at a busy time (things tend to get busier on the network at peak periods 8pm -10pm), how many people are sharing your connection, and the quality of your telephone line.Ī quick and easy way to check your throughput speed is to go to .uk and follow the steps to run a few tests. Throughput speed will always be slower than your line speed.
Most speed checkers will show the speed at which data is downloaded to your PC, laptop, tablet or phone – this is known as your throughput speed. Whereas your line speed is a measure of how well your line can carry data to your router, the actual speed you see when you're online depends on many other factors.
Your line speed will always be higher than your throughput speed. The distance from your home to the exchange or cabinet will affect it, and temporary factors like severe weather can reduce the quality of the line. Line speed can change over time and you may find that it can change each time you reboot your router. Our help pages show you how to log into your router and check your connection status and sync rate. How to do this will vary depending on your router. You can check your line speed by logging into your router and looking for your 'sync rate'. Your line speed, also known as your sync speed, is the maximum speed at which your router can connect to the Internet.
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